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Introduction
Are you considering getting a new boiler from Potterton?
Potterton is a part of the Baxi group. While, this brand provides their own products, their customer service is provided by Baxi.
In this review, you’ll find out everything you need to know about Potterton, including their boilers and their range of products.
What’s in this review?
Potterton Overview
Potterton is a UK-based company that has been around since 1850, with millions of boilers installed nationwide.
They claim to use only latest cutting-edge technology, with reliable and dependable boilers made in Britain. Plus, before they leave their factories, these boilers undergo strict testing.
The brand keeps social and economic factors at the forefront of their business. They’re also aiming to make their company as sustainable as possible.
Potterton Cost and Fees
The brand has a range of products for all budgets, with the cheapest boilers priced at £514.33, to the most expensive costing upwards of £1,289.81.
Take a look at the table below to see some of the average prices of their system, combination and heat only boilers.
Name | Type | Supplier | Price (including VAT) |
| Gold 4 KW-6KW Heat Only Electric Boiler | Heat Only | Mr Central Heating | £514.33 |
| Gold 9 KW Heat Only Electric Boiler | Heat Only | Mr Central Heating | £664.31 |
| Assure 24 (ErP) | System Boiler | Mepstock | £1,000.49 |
| Titanium 24 Combi Boiler | Combi Boiler | JT Atkinson | £867 |
| Titanium 12 Heat Only Boiler | Heat Only | Mr Central Heating | £938 |
| Titanium 15 Heat Only Boiler | Heat Only | Mr Central Heating | £1,155.28 |
| Titanium 18 Heat Only Boiler | Heat Only | Mr Central Heating | £1,202.78 |
| Titanium 24 Heat Only Boiler | Heat Only | Mr Central Heating | £1,284.25 |
| Titanium 30 Heat Only Boiler | Heat Only | Mr Central Heating | £1,289.81 |
Potterton Core Services
The brand has a selection of gas boilers, such as combination and system boilers, as well as commercial boilers.
Gas Boilers
The gas boilers from Potterton are made in the UK, and they are tested strictly before they are released from their factories.
Their gas boilers are also easy to install and maintain.
Combination Boilers
Combination boilers are the most popular type of boiler for homes, because they don’t take up a lot of room and they don’t need a cold water tank and hot water cylinder.
The various power outputs include 25kW boilers that can heat a two-bedroom home and 36kW models, which can easily power a four-bedroom home with two bathrooms.
Here are some of the advantages of choosing a combination boiler from Potterton:
✔ Variety of power output available
✔ Endorsed by the Energy Saving Trust
✔ Compact design
✔ Lightweight for easy installation
✔ Helps you save money on your bills
✔ Can be controlled with your tablet and smartphone
✔ Comes with a 2-year warranty
System Boilers
System boilers, unlike combination boilers, require a hot water cylinder to store the heated water used throughout the day. In addition, they don’t need a cold water tank as they take the water from the mains.
The Potterton system boilers come in a range of energy outputs, with 12kW models for one -bedroom flats up to 24kW boilers suited for a two- or three-bedroom home with one bathroom.
Here are some of the benefits of choosing a Potterton system boiler:
✔ Endorsed by the Energy Saving Trust
✔ Lightweight for easy installation
✔ Easy access for servicing and repairs
✔ Optional outdoor weather sensor
✔ Variety of power outputs available
✔ Fits easily within a kitchen cupboard
Heat-Only Boilers
The heat-only boilers from Potterton feature their slimmest designs and come in a variety of power outputs, from 13kW to 30kW, which can suit most home sizes.
Potterton has designed these boilers specifically for social housing, so they are energy-efficient as well as compact in size.
✔ Endorsed by the Energy Saving Trust
✔ 19.5kg lifting weight for easy installation
✔ Slim design to fit within cupboards
✔ Front and side access for servicing
✔ Wall mounting
Newdesign
The Newdesign service from Potterton is specifically for new build projects that need help planning and implementing heating products like boilers. All their boilers are aligned with legislative requirements and installations standards.
Potterton will create your layouts using CAD software, helping you visualise what you need for your projects and the costs associated.
Training
Potterton offers free training to contractors in their network of national training centres, so you can become more knowledgeable and experienced with their Promax, Assure, and Titanium lines.
Potterton Reviews
Because they’re part of the Baxi group, Potterton also enjoys the 4.6/5 rating out of over 56,000 reviews of their parent company on Trustpilot.
80% are in the 5-star category and only 8% are in the 1-star group.
Many of the positive reviews state that the customer service is excellent, and they would highly recommend Baxi. However, negative reviews are mostly around servicing and boiler repairs.
Online reviews aren’t always accurate. However, you should consider them when deciding which boiler might be the best fit for you.
Positive Baxi Review
Alan Farrow on Trustpilot: “Friendly and efficient, job done. What more could you ask?”
Negative Baxi Review
Eric Jones on Trustpilot: “Engineer did not keep his appointment or telephone.”
Potterton Customer Support
If you need to get in touch with Potterton, their customer service is provided by Baxi.
Here’s how you can get your general and technical queries answered by Baxi.
- Call 0330 678 0971 to book a service
- Fill out this contact form.
- Call 0330 678 0917 for customer service
- Call 0800 111 999 if you smell gas in an emergency
You can also check out their helpful guides here.
Comparing Potterton
Company | Customer Score | Boiler Rating | Price |
| Potterton | ★★★★ | ★★★ | £514+ |
| Vaillant | ★★★★ | ★★★★ | £1,125+ |
| Ideal Boilers | ★★★★ | ★★★ | £1,099.99+ |
| Alpha Boilers | ★★★★ | ★★★★ | £674.39+ |
| Firebird | ★★★★ | ★★★★ | £1,415+ |
| Ravenheat | ★★ | ★★★★ | £545+ |
Conclusion
Potterton offers a range of boilers suitable for different sized homes, budgets, and designs.
Do you want to learn more about boilers and their suppliers?
Check out the guides on this site or fill out the form at the top of the page for a bespoke quote.
