Gnergy for Business Review

What’s in this review?

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This review will give you an unbiased view of the Gnergy energy company, including reports from trusted websites such as Trustpilot, a look at what tariffs they offer and whether they might be the best choice for you.

Incorporated in 2009 but launched in 2014, Gnergy sells itself as a new breed of an energy company that focuses on the community, providing their gas and electricity in an open, honest way.

The main points that Gnergy have emphasised are that they offer their customers:

• Transparent contracts with no confusing language
• Prices and billing completely transparent, so you know what you are paying and why
• A simplified switching process
• Low prices
• Able to leave without any fees (unless you are on a fixed tariff contract)

Costs and Fees

Gnergy primarily offers one fixed tariff contract and two variables, for more information on what benefits these offer individually, jump to contract length and fees.

Gnergy Fixed Tariff

Gnergy Online Tariff

Gnergy Super Saver Tariff

Core Services and Offerings

As well as offering many tariffs with different benefits for their customers, Gnergy also provides these extras that can be very important to some customers.

• UK based customer service team that speaks English, Hindi and Nepali.
• Gnergy is managed by ex-Gurkhas
• Their contracts involve no ‘small print.’
• Customers are encouraged to send in regular meter readings for accurate billing
• Their website has a help centre, to help you understand your bills and tariffs
• Easy switching
• They welcome face to face customers in their offices

It is refreshing to see a UK based energy company that offers a customer service that is multilingual, to help the diverse customer base in the UK and their needs.

For Gnergy reviews, jump to the customer reputation section.

Customer Support Gnergy Reviews

When it comes to customer service, the reviews are indeed mixed.

According to reviews on Trustpilot, they can either be extremely helpful or insulting. This does all depend on the individual, and it is not a guarantee of getting bad service if you do decide to switch to Gnergy.

Positive Customer Support Gnergy Reviews:

SD on Trustpilot:

I have been with them for more than six months, and there have been no issues whatsoever. I have had my bills on time. Been providing my readings every month for no estimated bill. The customer service is always polite, and everyone speaks and understands fluent English.

Negative Customer Support Gnergy Reviews:

Martin Murray on Trustpilot:

Everything has to be done by phone or email. Sometimes felt like they weren’t ready for customers, Certainly not those that live in a digital age? Despite switching to new energy company On 3 January 2017 Gnergy where incredibly slow in giving my details to the new supplier. It was the 28th April 2017 until I switched and had to pay their standard rate.

Contract Length and Fees

For an idea of the tariff options, you can expect from Gnergy, see the table below.

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Gnergy Reviews

Gnergy currently has a Trustpilot rating of 2 out of 5 stars, with 60% of all their current reviews falling within the ‘bad’ category, and only 17% within the excellent category.

Many of these negative reviews say that the customer service is poor, and many of them have had unexpected large bills which they then do not get a helpful explanation or help.

While it is true that online reviews can be misleading, it is important to still take them on board when deciding which energy supplier is right for you.

Positive Gnergy Reviews

Angela Ure on Trustpilot:

I have been with gnergy for a year now and just renewed for another, yes they are a small company, but I have found them to be professional and polite during any communication with them. They have also resolved VERY small issues I have had in a courteous manner. When it comes to prices, they are still one of the best around and reading my meters once a month is no great hardship.

Simba on Trustpilot:

Been with Gnergy fir the last three years. Customer services team very helpful on the phone and do not need to stay on hold at all.
Have already recommended to my friends and they have also switched.

Negative Gnergy Reviews

Peter A on Trustpilot:

Having been a customer for a while, I like others received a snotty demand to get my account in credit even though all my Direct Debits are always collected on time (at the amount they requested). A message to them about the letter was ignored. I have over recent months noticed delays in reading acknowledgements and the sending out of monthly statements.

Michael Hulmes on Trustpilot:

Awful energy provider. Massive price hike after the first year, rude and unprofessional customer service department and they even reinstated my direct debit after I was no longer their customer! Steer clear of them.

Comparison with Other Companies

Who is Gnergy for?

Based on all of the information, including the reviews and information about the company and tariffs, Gnergy might be good for individuals who may not be native English speakers, as with their multilingual customer service team, there may be less confusion which can often result in less customer satisfaction.

Gnergy has also set out to target the Nepalese market of energy consumers in the UK.

Verdict

Pros

• Save up to £200 with their dual fuel plan
• Multi-lingual customer support
• Excellent value for money

Cons

• 3-star rating on Trustpilot
• They do not offer an extensive range of services
• Some tariffs have an exit fee of £25 per fuel

This multi-language energy supplier offers a range of fixed and variable tariffs as well as excellent value for money, being one of the lowest priced domestic providers in the market. Gnergy only has a 3-star rating on Trustpilot. However, this seems to be primarily since the company is relatively new and it’s likely that these are the teething problems expected from young businesses.