Bristol Energy for Business Review

What’s in this review?

Are you looking for Bristol Energy reviews?

Did you know this young company, at only two years old, has already beaten the yearly average for renewable energy in their fuel mix?

This guide will go over the Bristol Energy company, including reviews from trusted sources such as Trustpilot, information about which tariffs they offer and what you can expect from their customer support.

Launched in 2016, Bristol Energy aims to disrupt the energy industry by offering an extensive, flexible range of tariffs with an emphasis on providing greener energy, plus you know exactly where your money is going.

Unlike the majority of energy providers, Bristol Energy is controlled by Bristol Council. This is who benefits from the money generated, putting the profits back into their community.

Here are Bristol Energy’s main mission points.

• Better for you. Bristol Energy aims to keep their prices low, which means that if they make any savings on the cost of their energy, so do you.
• For communities. The profits go straight back to Bristol, helping out the local communities.
• Better for business. They provide energy for commercial properties as well as residential properties, plus 100% green electricity.
• Keeping it simple. Their Bristol-based customer care team are trained to keep things simple, plus they welcome visitors to pop in and say hello.
• Kinder to the planet. ‘My Green Plus’ is a 100% green electricity for your home, but over the years they hope to develop renewable energy for whatever deal you’re looking for.

Costs and Fees

First of all, Bristol Energy offers six types of tariffs, with discounts available for those who opt for paperless billing. This adds to their green initiatives.

See the table below for a ballpark average for an estimated yearly quote for a three bedroom house.

Core services & offering

Bristol Energy provides their customers with a range of domestic and commercial tariffs, as well as these benefits.

• A Bristol-based customer service team
• Transparent billing
• Profits go back into the community
• Warm house scheme for vulnerable customers
• Support and invest in renewable energies
• Fixed tariffs to avoid large unexpected bills
• Exclusive fares for Bristol Residents

Jump to Bristol Energy reviews.

Customer Support

According to Trustpilot, there are very mixed Bristol Energy reviews. Most noteworthy, many of the very negative reviews on the website are almost entirely negative reviews about customer support.

However, online reviews are not always accurate, and it does not guarantee poor support should you decide to switch.

Positive Customer Support Bristol Energy Reviews

Sara Price on Trustpilot:

Excellent service, signed up in the hub so that I could talk to an actual human and have a stress free signup where someone else worked out how to fill in the estimate stuff. Spoke to very helpful Mark and even got a feathers plushie! Happy with the explanation about the green energy and level of knowledge of staff (who kindly explained economy seven too).

Negative Customer Support Bristol Energy Reviews

Norah Baker on Trustpilot:

So very bad customer attitudes. Not at all helpful in any respect.

Contract Length and Fees

Bristol Energy offers a large selection of different tariffs, so to make it a bit easier to compare them, we have provided these tables for gas and electricity.

1 Year Fix Issue 25 Paperless Billing

1 Year Fix Issue 25 Paper Billing

My Green Plus 1 Year Fix Issue 9 Paperless Billing

My Green Plus 1 Year Fix Issue 9 Paper Billing

2 Year Fix Issue 7 Paperless Billing

2 Year Fix Issue 7 Paper Billing

See the table below for information about their business tariff options. Remember to compare and check Bristol Energy Reviews before deciding on switching your energy provider.

Business Tariffs

Bristol Energy Reviews

With a high overall Trustpilot score of 4/5, taken from 572 different reviews, there is a lot of information that we can take to analyse the customer reputation of Bristol Energy, which is usually not the case for such young companies.

While the customer service has been mixed, the actual service Bristol Energy offers and prices have been received highly.

Positive Bristol Energy Reviews

Mandy on Trustpilot:

Best thing I ever did was to switch from EDF. Was simple to register, set up app & you get a reminder to give your meter reading through the app, so no reason to forget. Bills are shown monthly instead of quarterly, so you know exactly what you’ve used.

Matt Scott on Trustpilot:

Great company! Every time I have a query (not that often admittedly), I can call, and they answer the phone straight away! I also love the fact that they are owned by the council. Who wants to put money into the big six fat cat pockets?! Keep going Bristol Energy; you have my custom for many a year to come

Negative Bristol Energy Reviews

Keith A Potter on Trustpilot:

Lost my application. I spent 20 minutes on the phone organising a connection for a house with pre-payment meters. Told me 15 -20 days. On 20 days I called them as I hear nothing. They had completely lost my application and had no records of me at all. Wanted me to register all again. As if. Pretty poor

Karen Missenden on Trustpilot:

There a joke can’t even access website this weekend to pay the bill for Christ sake.

Company Comparison

Who Should Use the Company?

Based on all of the information, Bristol Energy would be an excellent choice for a resident of Bristol. Consequently, you can benefit from lower prices and warm house schemes, but the profits are put back into your community.

Finally, Bristol Energy claim that if everyone in Bristol switched to them, they would save the city 28 million pounds!